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Vector Arena Member seat new seats with existing Seats

I want to keep the same Membership category and location of my existing seats; and seat my new seats next to them

 

STAGE 2 Membership Process

I want to keep the same Membership category and location of my existing seats; and seat my new seats next to them

 

Please follow the important steps below and complete the process in the time below:

Vector Arena Members Seat Changes & Membership Category Changes
4.00pm Wednesday 19th to 4.00pm Friday 21st August.

 

STEP 1: AT THE ALLOCATED TIME ABOVE, BEGIN STAGE 2 PROCESS

  • Login to your MY Membership Account  LOG IN

 

  • Go to the Upgrade Seats box on the left of main page. Click Upgrade Now.

 

STEP 1a: CHECK AVAILABILITY FOR NEW SEATS NEXT TO YOUR EXISTING SEATS

  • Note down the Section, Row and Seat Number of your Renewing Membership Seats
  • Select ALL of your New Vector Arena Memberships Click Continue.
  • Select the 2015-16 Membership – Vector Arena Seating option. Click Continue.
    *Note, you will need an updated version of Flash for the map to load correctly.
  • From the Section, Row and Seat number(s) you noted down for your Renewing Memberships, select the section that these are located in.

 

Are there enough available seats next to these seat locations to accommodate your New Memberships?

 

YES! Follow Step 1b.

 

NO! Unfortunately there isn’t a space(s) next to your existing seats, which means that if you want all your seats next to each other, you will need to find a new location. Follow Step 1c.

 

STEP 1b: YIPPEE! THERE ARE SEATS NEXT TO MY EXISTING SEATS.

  • Select the seat(s) next to your Membership, which will prompt a pop-up. Select the Type (Adult/Junior/Concession) of Membership for this seat.
  • Once you are happy with your seat selection. Click on Checkout.

*On the left hand side box is a full list of the number of seats you have in your Membership. You will notice that once you have selected a location for that seat, a tick will appear next to that seat indicating it is confirmed.

**If you are not happy with your seat selection, click on Show Details underneath the map and Remove the seats whose location you would like to change.

***You can use the zoom feature in the top right corner to zoom in or out to another area.

  • Skip Step 1c below and Proceed to Step 2.

 

STEP 1c: CHANGE MY LOCATION – THERE ARE NO AVAILABLE SEATS NEXT TO MY EXISTING SEATS.

  • Click on cancel. This will take you back to ‘Your Current Seats’ page.

*At this point, you may want to review the available areas you can change to based on your current Membership category. View the seating map here.

  • Select ALL seats, including your existing seats (Renewing Vector Arena Membership) and new (New Vector Arena Membership) seats. Click Continue.
  • Select the 2015-16 Membership – Vector Arena Seating option. Click Continue.
  • Select the section that you would like your seats in. Make sure that the available seats you are looking at can accommodate the full number of Memberships you have.
  • Select a seat location of your choice to, which will prompt a pop-up. Select the Type (Adult/Junior/Concession) of Membership for this seat. Once you are happy with your seat selection. Click on Checkout.

*On the left hand side box is a full list of the number of seats you have in your Membership. You will notice that once you have selected a location for that seat, a tick will appear next to that seat indicating it is confirmed.

**If you are not happy with your seat selection, click on Show Details underneath the map and Remove the seats whose location you would like to change.

***You can use the zoom feature in the top right corner to zoom in or out to another area.

 

STEP 2: REVIEW YOUR SEATS

  • Review your seats. If you want to change them, click Change Seats.
  • If you are happy with your new seat selection, click Accept After this step NO CHANGES can be made to these seats.

ONLINE PROCESS TIPS:

  • When going through the online process, do not use the browser Back button. Please use one of the links on the page. To go back to the previous page, please click on the cancel button.
  • To view where your existing seats are currently located, when you are in the seat selection page refer to the left hand side box which will details the Section, Row and Seat you currently have. The question mark next to your Membership item will indicate whether it is an Adult/Junior/Concession. Click on the relevant section in the map for a closer view to find your existing row and seat location.

 

 

PAYMENT INFORMATION:

Any change in the cost of your membership will be charged / refunded to the credit card loaded on your account. In the event of a refund, your nominated credit card will be credited the next working day.

 

 

If you require assistance with this process, please contact the Ticketmaster Membership Team on 09 912 1800 who are available between 9.00am & 5.00pm Monday to Friday.

 

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